CIL 2010: Reaching Reluctant Learners
4/19/2010 01:52:00 PM | Author: Christa
Tuesday, April 13, 2010
Speakers: Jill Hurst-Wahl, Sophia Guevara, Veronica Rutter, Andrea Simyak

Andrea Simyak: Backward design

Step 1. Identify your outcome. What’s the point?

Step 2. Create an assessment. How will you know they learned it? Time frame for proficiency?

Step 3. Determine necessary skills. What are current skills of trainees?

Step 4. Create lesson plan. How will training be done? Make sure the training works in your library. Tailor to how your employees best learn. Just because something worked at another library, doesn’t mean it will work in your library. Adjust to what you staff and environment can do.

Technology Tapas
– adapted 23 things program. 25% completion rate “pretty good for a 23 things program” (NTS: what are the typical completion rates? How does ours compare?)

Step 5. Provide Instruction. Adapt and adjust as you go. Is it working? If not, change how you’re doing it.

Step 6. Administer the assessment. Trainees can demonstrate what they’ve learned. Is more training needed? More advanced training needed? Implement what they’ve learned in the library?

"Turning Fear Into Passion" – Veronica Rutter

(Ren & Stimpy! “No sir I don’t like it” horse. Hee.)

“it's your job and you have to do it” won't work to motivate.

Know your audience – find something they already find appealing and interesting. Nothing wrong with silly. Humor gets people to start thinking. Laughter kills fear.

Social networking doesn’t appeal to everyone. Threatening. Invasive.

Flickr group – “Looking Into the Past” group. Compare new thing to old thing that people know. NY Times in paper vs. online.

Make it EASY. Do it yourself, as if you’ve never done it. Write down every step. Screenshots. On directions, make a spot for them to write down user name and password. Not secure, but they will remember it and be able to use the service again.

Tangible Reward. Never underestimate the power of prizes! Something to admire on a shelf – mug, etc.

1. Utilize preexisting interests
2. Make it easy
3. Provide a reward.

“Connecting with the Boomer Learner” – Sophia Guevara
Presentation via SlideShare

Boomer – digital immigrant – have an ‘accent’ when using tech, because they didn’t grow up with it.

How to get them interested?

Tech 101 classes for those who are interested. Also offer one-on-one training for those who need more personal help.

Classes – homework before – create their own account. In class, buddy up - connect with someone else who might have same question they have.

One-on-one – offer to become a technology mentor. Be very patient and understanding.

Gather feedback. Measure impact.

Survey. Continue connecting with them after the training. Observe their evolving relationship with technology.

“Tips for Reaching Reluctant Learners” – Jill Hurst-Wahl

Reluctant learners are really reluctant users! “I don’t know why I would need to learn this. I’ll never use it.”

Using social media is like breathing. We want them to do it as if it was an expected normal activity. Just like the telephone.

Show the benefits. We tend to think about the tools, not the benefits.
  • Make it personal. How is it going to help them in their personal life.
  • Work-related reason. Get job done faster. Stay connected with co-workers better. Collaborate with others like them in the world. Expand their network with others in their field.
  • Glimmer of interest. Find anything that person is interested in.
  • Offer your services. Use your knowledge to help them out. Anytime.
  • Sneak them in the back door. Don’t tell them what they’re doing. Don’t call it “social media” if they hate social media. Call it something else. Find another term for it. Not “wordprocessing”, instead “taking notes”.
  • Work to get them breathing – to make it natural for them
Reaching Reluctant Learners
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